Consultants Follow-up

Job Description

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Bachelor’s degree in business administration, accounting or finance.
• A Minimum of 3 years’ experience in same role.
• Experience working within a fully integrated JDE Enterprise One implementation and support.
• Good analytical skills and attention to the details.
• Good command of written English. Arabic preferred
• Accepted knowledge of MS office.
• Experience in customer relation.
• Strong interpersonal, verbal, and written communication skills
• Excellent presentation, facilitation, and organizational skills.
• Ability to multi-task and work in a fast-paced environment with tight deadlines
• Time management capabilities.

RESPONSIBILITIES

• Resolve the customer complaints within the service level agreement.
• Follow up internally for the pending customer complaints related to billing and payments and other requirements.
• Investigating the nature of the customer complaints related to the billing and payments.
This involves reviewing customer account statement and transaction history to understand the complaint context and validity.
• Identifying any errors or discrepancies in customer records that may led to complaints.
• Communicating with customers through the proper channels to explain the findings of the investigation if needed.
• Liaising with other departments to gather the information needed to resolve the customer complaint.
• Analyzing complaints to identify any underlying issues that could lead to future problems.
• Able to maintain the records of the customer complaint clear and supported with evidence of resolution.
• Preparing letters and follow up regarding the section’s official letters internally and with customers and governance bodies.
• Follow up regarding the customer financial information updates.
• Preparing the requested management report regarding the section performance