Mohamed Ali Abounada

• Enhance and reinforce PHCC’s project risk management processes to ensure the proactive identification, assessment, mitigation, and continuous monitoring of project risks. • Establishing a comprehensive Project Risk Management Framework for PHCC. • Coordinate with Project Managers to manage PHCC project risks, implement mitigation measures, and ensure ongoing monitoring and follow-up.

Cybersecurity Program Manager Role for Client (National Cybersecurity Agency) • Collaborating with the Technical Team to enhance the National Cybersecurity Maturity Level. • Managing the Reporting and Tracking team. • Preparing Cybersecurity Maturity status for the Ministers • Project Manager role for the new initiatives.

• PMO Governance • Update the Project Management SOP • Prepare the Fortnightly Projects Portfolio dashboard for the senior management • Ensure the completeness of the Projects documentations and follow up with the project managers. • Responsible for the Capacity planning for the PMO Team • Overseeing and delivering on-the-job training for PMO personnel. • Facilitate internal audits, ensuring all documentation and project governance standards are met. Receive the audit reports and apply the recommendations. • Responsible for implementing the Project Management Tool, and acting as Administrator Role. • Work with the Project Managers to ensure that the Bank's project portfolio is aligned with its strategic direction, equipped with consistent documentation, and prioritized in accordance with its current objectives. • Participate in the yearly planning for strategic initiatives • Provide support and guidance when necessary to ensure the successful Project execution • Providing governance and oversight for the ExCo Digital Forums • Continuously reviewing project management processes, including post-implementation lessons learned and improvement recommendations • Coordinating and managing outsourced resources within the PMO • Overseeing PMO project budgets and cost management, ensuring quality assurance for all LPOs and invoices, and verifying and reconciling all project managers’ financial entries in the system. • Work closely with the infosec team to apply the cybersecurity requirements, including the code review, pen test, firewalls installation. • Project Management • Managing the Projects life cycle from Initiation to Closure • Prepare the high level and in depth project management plans. • Monitor and report the Project Progress, follow up and take actions to move the progress forward • Ensuring the quality of the project documents i.e. BRD, FSD, RFP, RFQ, Risk Register • Coordination and communication between the stakeholder. • Managing the project risk along with the Operational Risk department. Arrange for brainstorming meetings with stakeholders, analyse the risks and agree on the mitigation actions. • Vendors management, including tracking deliverables, timelines, and ensuring SLA adherence. • Financial management and budgeting experience. Allocate budgets, issuing POs, monitoring the expenses and invoices. • Managing Projects using Waterfall, Agile, or Hybrid methodologies • Projects Achieved: ◦ Implementing the Project Management Tool, Changepoint from Planview ◦ Visual IVR Implementation. Visualize the Interactive Voice Response channel as part of the Digital Transformation strategy. ◦ Bank Wide Identity Access Management Program

• Project Governance • Update the Project Management SOP • Prepare the Fortnightly Projects Portfolio dashboard for the senior management • Ensure the completeness of the Projects documentations and follow up with the project managers. • Responsible for the Capacity planning for the PMO Team • Responsible for closing any Audit point related to the to the PMO SOP • Responsible for implementing the Project Management Tool. • UAT Management • Responsible for the UAT stage for the IT Strategic Projects • Prepare the UAT status report to the Management and follow up with the Testers to maintain the UAT progress • Responsible for Improving the UAT Process • Responsible for Implementing Software Testing Management Tool • Provide UAT Training for the Users • Project Management • Managing the Projects life cycle from Initiation to Closure • Prepare the Project Plan • Monitor and report the Project Progress and take corrective actions if required • Stakeholders and communication management • Project Risk Management

• Managing and Coordinating IT Projects, for example but not limited to • Self Service Cheque Book Machine Enhancement • Corporate Internet Banking Upgrade • Retail Internet Banking Upgrade • Electronic Statements system enhancement • Credit scoring workflow upgrade • Customer Limits Restructuring • CBQ in-house transaction payment system • IPO system • Ensure Quality Assurance and UAT environment readiness before Users Testing starts • Prepare the Weekly and Monthly Project status Reports

• Data Quality and Integrity Project (clean up the Bank existing customers database) • QCB Credit Bureau Database updates • ePMO (Electronic Process Management Office) Implementation Project • Banking Operations Department Relocation-2012 • Member of the PMO (Monitor the status of the Operations Projects {Progress, budgets )

• Manage the bank Interactive voice response –IVR- Channel • Ongoing system improvement and act as project manager for any project or change • Manage the User Acceptance Testing –UAT- Team • Provide System Training to the users • Administrator role for the Contact Center Systems and IVR • Assure the functionality and availability of the Bank hotlines