hajer ahmed taha

Build sustainable relationships of trust through open and interactive communication. - - - - - - - - Provide accurate, valid and complete information by using the right methods/tools. Meet personal/team sales targets and call handling quotas. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Go the extra mile to engage customers. Resolve customer complaints via phone, email, mail or social media.

Customer service officer | Resolve product or service problems by clarifying the customer's complaint & determining the cause of - - - - - - - - - the problem. selecting and explaining the best solution to solve the problem by expediting correction or adjustment. following up to ensure resolution. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Manage large numbers of incoming calls. Identify and assess customers' needs to achieve satisfaction.

Job Responsibilities – - - - Handled a high volume of diverse customer interactions through calls, in person visits, and digital channels with professionalism and efficiency. Provided accurate and comprehensive information on Zain’s products, services, billing, and promotions. Dec 2024 - Present Identified customer needs, resolved issues, and processed service requests (SIM replacements, payments, activations, and returns) within set SLAs. - - - Ensured all customer interactions and feedback were accurately logged into the CRM system and followed up to ensure full satisfaction. Promoted new offers and services, upselling and cross-selling products that matched customer preferences. Contributed to achieving individual and team targets for sales performance and customer satisfaction.