Asala Abdalla

• Taught English (A0 to C2) using the Oxford curriculum and conducted level assessments to tailor learning plans. • Specialized in teaching children with special needs, including Down syndrome, Asperger’s, and ADHD. • Designed conversational English lessons without textbooks and created Oxford-standard tests.  • Assigned homework and tracked progress using platforms like LangLion and ClassDojo.  • Maintained strong communication with families to support student development.

Collaborated closely with cross-functional teams, including developers and product managers, to ensure clear communication and prompt resolution of software issues, resulting in a seamless workflow and improved product quality. Accomplishments: Consistently achieved a high level of defect detection rate, ensuring that critical software bugs were identified and resolved before the product release. Developed and implemented comprehensive test plans and test cases, resulting in improved testing efficiency. Recognized for exceptional attention to detail, which led to the identification of critical software defects during the testing phase. leveraging statistical analysis to improve defect detection and reporting accuracy.

Proven track record of delivering exceptional customer service through active listening and efficient issue resolution. Adept at exceeding key performance indicators (KPIs) and receiving recognition for outstanding performance. Accomplishments: Troubleshoot technical issues and provide comprehensive software support. Engage in training and mentorship programs, sharing knowledge and expertise to support the development of colleagues' customer support skills.. Possess strong communication skills, problem-solving abilities, and product knowledge. Utilize active listening and empathy to ensure a customer service-oriented approach. Collaborate with cross-functional teams to provide comprehensive support.

Successfully provided one-on-one instruction in mathematics and English to over 50 non-English speaking students, tailoring lessons to meet individual learning needs. Assisted students in solving homework assignments, improving their academic performance, and building essential problem-solving skills. Utilized effective communication and active listening to foster a supportive learning environment, resulting in notable improvements in students' comprehension of educational materials. Developed and implemented customized lesson plans and study strategies to optimize exam preparations and enhance overall performance. Ensured the application of relevant teaching methodologies to create engaging and interactive learning experiences.

• Processed student documents and supported university admissions, ensuring accuracy and compliance.  • Resolved challenging client cases (visa delays, rejections, financial constraints) with empathy and problem-solving.