Frederic ALLIOT

Customer Operations & Billing Specialist
June 21, 1968

About Candidate

Bilingual French–English Customer Operations and Billing Specialist with over 30 years of professional experience across the UK and Europe in operational, logistics, and finance-support environments.

Strong background in accounts receivable, invoicing, reconciliation, billing dispute resolution, and operational workflow coordination within organisations operating under strict SLAs and high-volume processing.

Experienced in international logistics documentation, compliance controls, and data validation across multi-system operational environments, including large-scale parcel and transport operations.

Recently travelled across several Middle Eastern countries and currently interested in opportunities in Qatar and the GCC region where my experience in operations coordination, billing control, and customer support can contribute to efficient service delivery.

Location

Education

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Certified Senior Accounting and Financial Technician 1994
Ministry of Labour – France

Professional accounting certification covering financial accounting, payroll, tax declarations, statutory reporting and financial controls.

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Certified Business Accountant 1991
Ministry of Labour – France

Advanced training in accounting operations, accounts receivable and payable, reconciliation, and financial compliance.

Work & Experience

O
Operations and Workflow Support October 2013 - April 2024
Royal Mail

- Managed data validation and workflow controls within a high-volume parcel processing environment. - Ensured data accuracy across interconnected tracking systems supporting operations processing up to 90,000 parcels per hour. - Identified and resolved workflow exceptions to prevent operational disruption and maintain national service level agreements.

C
Customer Operations & Accounts Receivable Specialist April 2014 - May 2018
Sundeen Ltd

• Managed international logistics orders and billing workflows for temperature-controlled food transport across Europe. • Coordinated deliveries and documentation for 30–40 customers across France. • Reconciled accounts and resolved invoicing discrepancies to ensure accurate payment allocation.

C
Customer Operations & Accounts Coordinator September 2010 - October 2013
HNI Ltd

• Coordinated fresh food transport operations between the UK and France. • Managed delivery documentation, invoicing and customer account reconciliation. • Ensured accuracy across logistics and financial records.