Mark Dalumpines Romay
About Candidate
A dedicated Management Systems Compliance and Quality Officer/ISO Lead Auditor/QA-QC Section Head/Assistant Production Manager/Production Engineer with over 35 years of experience maximizing operational efficiency and customer satisfaction. I am skilled in implementing ISO certifications and driving process improvements through root cause analysis and corrective actions. Recognized for increasing production yield through targeted skill development strategies. A passionate Engineer committed to continuous improvement and customer-centric problem-solving. Thrives in growth-oriented environments where service excellence is paramount, ensuring sustainable success through innovative solutions.
Location
Education
Work & Experience
*Authored 5 impactful compliance documents aligning with Barwa Real Estate & Waseef Asset Management KPIs. ● Developed cost-saving initiatives for Corporate Planning 2024, projecting annual savings. ● Re-launched BDC Weekly Essential Tips, reducing policy-related inquiries and miscommunications among 1000+ employees. ● Identified operational gaps, proposed process streamlining, and facilitated ISO Internal Audits. ● Developed Warehouse & Inventory Manual and validated Contract Deliverable Compliance for the Lusail City Project.
*Establish and update documented information like Policies, Procedures, Manuals, Delegation of Authority, and Flow Charts to enhance Barwa's Business Processes. ● Review and update Corporate Policies and procedures, validate compliances, and propose enhancements to the Group CEO. ● Enhance Waseef's rental payment default collection process. ● Develop Quality Assurance and Quality Control documents, including Integrated Management Systems and QA-QC Procedures. ● Recommend improvements to Risk Registers, particularly in establishing Control Points. ● Proposed to create Quality Assurance, a functional section under the Group CEO
*Conducted IMS Audits for Qatar Foundation and Public Works Authority (ASHGHAL) ● Reviewed systems, policies, and procedures of the UDC Public Community Directorate, identifying gaps against ISO standards ● Developed Manuals for Fit-Out and VIP/Loyalty Privilege Card Scheme, policies, procedures, and process flowcharts ● Enhanced organizational compliance through audits and system improvements ● Strengthening quality management by aligning processes with ISO standards
*Facilitated the ISO 9001 Certification project for the Facility Management Division by developing the required documentation, and as the designated ISO Lead Auditor. ● Develop Annual Audit Plan, lead ISO internal audits, and support management review meetings. ● Collaborate with QHSE Manager to drive Continuous Improvement through corrective actions. ● Obtain ISO 9001, 14001, and OHSAS 18001 certifications for ASAS Twin Towers. ● Conduct annual Customer Satisfaction Surveys and analyze results for improvement. ● Create and maintain mandated documents following ISO standards. ● Establish an ERP Codification System for materials and ensure Parts Code compliance. ● Achieve ISO certifications for the Facilities Management Division within 9 months without additional consultancy costs. Estimated savings QAR 150K Services Coordinator: *Support the Services Manager in overseeing the effective and efficient Soft Services Delivery. ● Collaborate with the Maintenance Team to ensure the timely execution of Technical Services ● Perform routine site inspections to maintain rented facilities ● Develop Operational Procedures and suggest system enhancements ● Implement Quality Management Systems effectively
